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What People are Saying

“I have always picked up good learnings from Telecoms IQ’s conferences and, as a result, we have been able to improve our overall approach to Customer Experience and help embed this into the businesses.”Director of Customer Experience, Telefónica Europe
“The IQPC Customer Experience Management conference provided me with great ideas as well as valuable industry contacts. Highly recommended.” Vice President Customer Experience, UPC Broadband
“I really enjoyed the CEM in Telecoms conference and gained a lot of valuable content from the speakers. I have plenty of new ideas that I'm itching to get implemented within giffgaff!” Head of CRM & Loyalty, giffgaff

Learning how to keep customer-centricity at the front of your company mind-set and deliver a seamless end-to-end experience for your customers

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The European telecoms market is changing! With mergers and acquisitions commonplace, and the popularity of OTT and digital services ever-rising, translating all this complexity into a simple yet personalised experience for customers has never been more challenging.

The 2015 edition of the CEM in Telecoms European Summit has been designed specifically to address this challenge and many more. With the help of our Global Advisory Board, Telecoms IQ have revamped the conference agenda and format. New for 2015, attendees will:

  • Participate in an exclusive "Customer Knowledge" focus day and discover how to leverage the Voice of the Customer and other insights to drive improvements in the customer experience
  • Benefit from new tailored streams for MVNOs, cable providers, and fixed and mobile operators, so you can benchmark your CEM strategies with companies in the same situation as yourself
  • Hear more case studies than ever from both Eastern and Western Europe, plus gain insights from Russian operators MTS and Rostelecom!
  • Deep-dive challenges with your peers during over 10 hours of structured interactive sessions and networking

You can download this year's final agenda here!


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Who will you meet at the CEM in Telecoms European Summit?

Network with and learn from Europe's leading operator VPs, Directors, Heads and Senior Managers of:

  • Customer Experience
  • CRM
  • Digital Care
  • Network Experience
  • Social Media
  • Customer Insights
  • Call Centre Operations
  • Marketing
  • Retention & Loyalty

2015 Confirmed Speakers:

Tele2
Lorenzo Bronzi
Global Head Customer Experience & Insight
Tele2
bessermacherin.at
Pia Romer
Founder & Director
bessermacherin.at
Orange Poland
Marek Grabowski
Director B2B Customer Care
Orange Poland
Rostelecom
Elena Elizarova
Director of Customer Experience and Customer Care
Rostelecom
Telekom Slovenije
Samo Osina
Director Customer Care
Telekom Slovenije
Omnitel
Giedre Ancereviciute
Head Of Customer Care Department
Omnitel
Ivo Radakovic
Director Customer Value Management
vip mobile
MTS Group
Michaela Caroline Jarisch
Director of Customer Base Management
MTS Group
SFR
Benjamin Cornic
Head of Digital Communities & Social Media
SFR
Telefonica UK
Wayne Butterfield
Head of Digital Service Innovation and Transformation
Telefonica UK
Vodafone Germany
Sandra Sommerkorn
Head of Product Experience Design
Vodafone Germany
TeliaSonera
Anna Cygnaeus
Head of Customer Experience Excellence
TeliaSonera
Volia
Anna Mikhaelian
Head of CEM
Volia
T-Mobile Netherlands
Tisha Van Lammeren
Director Consumer Marketing
T-Mobile Netherlands
Kyivstar
Oleg Koss
Head of Customer Experience
Kyivstar
Araxxe
Frederick Van De Weghe
International Sales & Marketing Director
Araxxe
Vodafone Group
Sabrina Lee
Head of Customer & Channel Management
Vodafone Group
O2 Czech Republic
Jan Hruska
Director Channel Strategy & Performance
O2 Czech Republic
Mobile Vikings
Dorien Aerts
Marketing Director
Mobile Vikings
Standing On Giants
Vincent Boon
Head of Community
Standing On Giants
Turkcell Superonline
Erdem Saglamer
Head of Customer Experience
Turkcell Superonline
Kabel Deutschland
Thomas Kurbel
Head Of Customer Experience
Kabel Deutschland
UPC Ireland
Paul Higgins
Head of Digital & Customer Lifetime Management
UPC Ireland
T-Mobile Austria
Isabelle Cholette-Bachner
Senior Customer Experience Manager
T-Mobile Austria
Ziggo
Elmer Hiemstra
Service Strategy Manager
Ziggo
Telefonica UK
Claire Finnegan
Customer Experience Manager
Telefonica UK
AsiaInfo
Dr Andy Tiller
VP Corporate Product Marketing
AsiaInfo
vip mobile
Jelena Čađenović
CEM Manager
vip mobile

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