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What People are Saying

“I have always picked up good learnings from Telecoms IQ’s conferences and, as a result, we have been able to improve our overall approach to Customer Experience and help embed this into the businesses.”Director of Customer Experience, Telefónica Europe
“The IQPC Customer Experience Management conference provided me with great ideas as well as valuable industry contacts. Highly recommended.” Vice President Customer Experience, UPC Broadband
“I really enjoyed the CEM in Telecoms conference and gained a lot of valuable content from the speakers. I have plenty of new ideas that I'm itching to get implemented within giffgaff!” Head of CRM & Loyalty, giffgaff

Learning how to keep customer-centricity at the front of your company mind-set and deliver a seamless end-to-end experience for your customers

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The European telecoms market is changing! With mergers and acquisitions commonplace, and the popularity of OTT and digital services ever-rising, translating all this complexity into a simple yet personalised experience for customers has never been more challenging.

The 2015 edition of the CEM in Telecoms European Summit has been designed specifically to address this challenge and many more. With the help of our Global Advisory Board, Telecoms IQ have revamped the conference agenda and format. New for 2015, attendees will:

  • Participate in an exclusive "Understanding the Customer" focus day and discover how to leverage the Voice of the Customer and other insights to drive improvements in the customer experience
  • Benefit from new tailored streams for MVNOs, cable providers, and fixed and mobile operators, so you can benchmark your CEM strategies with companies in the same situation as yourself
  • Hear more case studies than ever from the CEE and Mediterranean regions
  • Learn how other industries address the challenges of customer experience, with in-depth case studies from banks and retailers
  • Deep-dive challenges with their peers during over 10 hours of structured interactive sessions and networking

Watch this space for details of the final agenda. Until then why not check out what was discussed last year?


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Who will you meet at the CEM in Telecoms European Summit?

Network with and learn from Europe's leading operator VPs, Directors, Heads and Senior Managers of:

  • Customer Experience
  • CRM
  • Digital Care
  • Network Experience
  • Social Media
  • Customer Insights
  • Call Centre Operations
  • Marketing
  • Retention & Loyalty

2014 Speakers included:

Bain & Company
Frédéric Debruyne
Partner
Bain & Company
Deutsche Telekom
Raffaela Wintergerst
Simplicity Expert
Deutsche Telekom
Vipnet
Hrvoje Jerkovic
Service Quality Manager
Vipnet
MediaTech Solutions
Thierry Aubert
Managing Director and Vice President Technology and Operations
MediaTech Solutions
Alcatel-Lucent
Heinz Honemann
SVP Sales EMEA Motive Customer Experience
Alcatel-Lucent
Pro-Engage
Andreas Elsner
Director
Pro-Engage
Orange PL
Anna Halczu
Manager of Social Media Contact Channels
Orange PL
Gemalto
Francoise Bergasse
Mobile Marketing Business Development Manager
Gemalto
Zon Optimus
Hugo Enes
Director of Customer Care and Telemarketing
Zon Optimus
Turkcell
Cenk Erarslan
Senior Customer Experience Specialist
Turkcell
Swisscom
Alexander Finger
Head of Online Care and Sales SME
Swisscom
Cardiff City FC
Tom Gorringe
Head of Sales and Marketing
Cardiff City FC
Deutsche Telekom
Henriette Jehnert
Head of Customer Experience Design Voice & Self Service Solutions
Deutsche Telekom
Deutsche Telekom
Caroline Clemens
User Interface Designer
Deutsche Telekom
Sunrise Communications
Thomas Leber
Customer Experience Director
Sunrise Communications
Calvi
Michael Smits
Business Consultant
Calvi
Fastweb
Marco Narduzzi
Head of Customer Experience and Partnerships
Fastweb
BT
Abhishek Peshkar
Program Director Group Customer Experience
BT
EE
Carmen Mason
Head of Customer Marketing, Loyalty & Retention, Small Business Marketing
EE
T-mobile AT
Marvin Peters
Head of Self-Service
T-mobile AT
A1 Telekom
Boris Tabachnik
Head of Customer Management
A1 Telekom
Amdocs Customer Management
Alex Hunte
Director
Amdocs Customer Management
SundaySky
Jim Dicso
President & Chief Revenue Officer
SundaySky
CIQUAL
David Bonner
Marketing Director
CIQUAL
Elisa
Ville Hentilä
Development Manager - Consumer Business
Elisa
Telefonica Germany
Michael Havas
VP Customer Service
Telefonica Germany
Metrinomics
Hans Jurgen Schmolke
CEO and Founder
Metrinomics
VERINT
Rachel Lane
Director of Voice of the Customer
VERINT
Deutsche Telekom
Roland Schwaiger
Senior Project Manager
Deutsche Telekom
Amdocs
Matthew Roberts
Marketing Director
Amdocs
LogMeIn
Don Brass
Senior Product Manager
LogMeIn

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