Featured Speakers:

Telenor DK
Thorleif Astrup Hallund
Director of Customer Experience
Telenor DK
Kyivstar
Nina Martsin
Head of CRM
Kyivstar
T-mobile AT
Marvin Peters
Head of Self-Service
T-mobile AT
SFR
Guillaume Peter
Head of Benchmarking and Innovation in Customer Experience
SFR

Learning how to keep customer-centricity at the front of your company mind-set and deliver a seamless end-to-end experience for your customers

The European telecoms market is one of the most competitive and crowded in the world, with recent EU proposals for a single market signalling that it could become even more so. Not everyone can win the price war! Up to now innovative CEM programmes have been the clear differentiators for operators who want to retain and grow their customer base.

But now it’s time to take the next step. With everyone jumping on the CEM bandwagon, and budget cuts happening at all levels, how can operators ensure their service is a cut above the rest?

The CEM in Telecoms European Summit will once again showcase results-driven case studies of the European operator community's pioneering CEM strategies. Plus, new for 2014, you can personalise the interactive agenda to fit your needs, with two separate streams. Social media strategies vs. the network experience: which of these increasingly pressing issues should you spend the afternoon deep-diving with your peers?

Additionally, make sure you attend the exclusive pre-conference workshop day to get back to basics and find out what really makes a difference to your customers.

With over 68% operator attendance at the 2013 event, this is the must-attend event for operators to debate how to maximise the results of their CEM programmes. So if you want to know how to implement a profitable multi-channel CEM strategy, and engage not just the senior management team, but every single one of your company’s employees, join us in Vienna this September!

Top reasons to attend the CEM in Telecoms European Summit:

  • Join the only CEM in Telecoms event tailored to the increasingly mature and competitive European market
  • Personalise your agenda, with separate social media and network experience streams, and solve the issues right at the top of your company's priority list
  • Take home the CEM strategies proving successful in other industries, as retailers and banks share how they are providing an excellent customer experience
  • Network with high quality prospects: 68% operator attendance and 59% at CxO, VP and Director-level in 2013
  • Deep-dive your CEM challenges with 15+ hours of interactive learning sessions – more than any other event on this topic!

Who will you meet at the CEM in Telecoms European Summit?

Network with and learn from Europe's leading operator VPs, Directors, Heads and Senior Managers of:

  • Customer Experience
  • Customer Service
  • CRM
  • Customer Care
  • Customer Operations
  • Network Experience
  • Social Media
  • Quality
  • Call Centre Operations
  • Client Experience
  • Commercial Operations
  • Marketing

Past Customer Experience Management in Telecoms Attendees said:

“I have always picked up good learnings from Telecoms IQ’s conferences and, as a result, we have been able to improve our overall approach to Customer Experience and help embed this into the businesses.”Director of Customer Experience, Telefónica Europe
“The IQPC Customer Experience Management conference provided me with great ideas as well as valuable industry contacts. Highly recommended.” Vice President Customer Experience, UPC Broadband
“I really enjoyed the CEM in Telecoms conference and gained a lot of valuable content from the speakers. I have plenty of new ideas that I'm itching to get implemented within giffgaff!” Head of CRM & Loyalty, giffgaff

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