CEM in Telecoms Europe is the premier meeting place for customer experience leaders to connect, collaborate and shape the future of the European telecoms industry.

Whether you’re interested in improving customer lifetime value, reducing cost-to-serve or digitally transforming your products and services to uncover the next big commercial opportunity, don’t miss the chance to unite with 150 of the telecoms industry’s customer experience gurus to discuss how to remain one step ahead in this rapidly consolidating market.

Our top- tier industry event now caters for the entire telecoms community with one, all-inclusive event. With 2 tracks to choose from, we have the solutions to both your B2C and B2B needs!

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Why attend Europe’s premier meeting place for CEM in Telecoms community?


  •  Learn how to develop a culture of continuous CEM improvement
  •  Identify the latest customer care innovations
  •  Find out how to exploit customer data to enhance the customer experience
  •  Learn how to optimize commercial performance and reduce inefficiencies whilst enhancing the customer experience
  •  Discover how to bring the customer into the heart of product design, or learn how to personalise your marketing campaigns to improve ROI and satisfaction


  •  Learn how to embed the Voice of the Client into process design to ensure long-term client satisfaction
  •  Discover how to leverage insight into the buyer journey to market to the right individuals within your target accounts
  •  Discuss how to gain CAPEX investment for your new client-centric strategies
  •  Find out how to ensure company and client base mergers have no negative impact on the customer experience
  •  Identify how to develop digital and partner services to provide additional value to customers

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