We welcome you to join us at CEM Europe:




Key telecom operators in Europe


Hours of networking


Presentations and Case Studies

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Building an unparalleled CX strategy in the European Telecoms industry through digital transformation, innovation and customer centricity

Given the power of the customer in today’s market, Telecom operators are often at the mercy of their clients. Operators are now scrambling to make sure they are at the fore-front of their customers mind, utilising the latest in cutting edge technologies and design thinking methodologies to ensure the best experience possible.

Further investments are now being pushed to assist in acquisition and retention of customers. Technology has given rise to new means to help elevate the customer journey, offering a new layer of customer centricity and digital mobility. In addition, existing customers of the digital transformation era are continuously exposed to technologies, which make their lives more autonomous, faster and diversified. 

This September, join us in Barcelona for 3 packed days of content, full of exciting case studies, interactive workshops, deep dive panels, live polling and interview sessions. This year’s CEM Telecoms Europe will offer the opportunity to benchmark your customer journey, grasp cutting edge CX technologies and learn thought provoking and realistic takeaways for your business.


CX Leaders Speaking:

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Key highlights to be addressed

Leading in Uncertain Times

BRAND NEW CONTENT packed with live polling, live interview sessions, deep dive panels and technology specific lunch and learns

Look Beyond Traditional Boundaries

Man and machine as the winning team. Implement revolutionising technologies with an engaged and efficient workforce to retain and win new customers

Upskill Your Frontline into Leadership Positions

Identify problems before it reaches the customer. Integrate cutting edge back office predictive analytics and automation into your network

Towards Outcome Centric Measurement

Interact with your customer using their platforms and language through effective staff training, behavioral patterns and, a unified marketing channel platform to enhance customer usability and experience

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