25 - 27 September, 2018 |
NH Prague City Hotel, Prague, Czech Republic

Pre-Conference Mind Mapping Workshop

1:30 pm - 2:00 pm Welcome, registration and refreshments

2:00 pm - 5:00 pm Exploring the 2025 customer journey

Justin van der Lande - Principal Analyst Analysys Mason
Mind map your future customer’s journey alongside your peers! 

Explore and discuss the end to end process development from sales lead to installation, from the 3-month stage to the upgrade as well as the customer complaints management throughout. 

When is the last time you had time away from the desk to map out your future strategy? Take your findings back to your team to start planning your future customer service now.

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Justin van der Lande

Principal Analyst
Analysys Mason

5:00 pm - 5:30 pm End of pre-conference workshop & drinks reception