25 - 27 September, 2018 |
Vienna

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CEM in Telecoms Case Studies from Across the Globe

This CEM in Telecoms Global Review focuses on region specific case studies that look at the ways the industry can build a customer-centric company culture, action VOC, enhance their digital transformation and break down silos in order to secure long term retention and increase customer life ...

The Ultimate Guide to Customer Experience Excellence - Top Tips from Telecoms Industry Experts

Focusing on bringing you insights from leaders within Customer Experience Management in Telecoms, this is the Ultimate Guide to Customer Experience Excellence.  From omni-channels to social media to what an excellent NPS really means, we spoke to 5 CEM leaders to get insider tip ...

Customer Experience Management Magazine

Focusing on the ten commandments of digital success with lessons from the Financial industry, analysing how eir Ireland rebranded itself through digital innovation and assessing what digital leaders are investing in over the next 18-24 months, Telecoms IQ has every aspect of digital covered.  ...

Customer Experience Management: Case Studies from across the Globe

This CEM in Telecoms Global Review focuses on region specific case studies that look at the ways the industry can build a customer-centric company culture, action VOC, enhance their digital transformation and break down silos in order to secure long term retention an ...

CEM Telecoms: Top 4 facts about customer experience and AI

Customer loyalty has become more competitive and many customers switch operators after one bad experience. Retaining them is crucial in this saturated market. Ahead of the CEM Telecoms European summit (26th - 28th September 2017), discover in this exclusive interview with four expe ...

Augmented Reality: Redefining Remote Technical Support

Human experiences are at the epicenter of the connected world. Technologies are evolving and changing our lives at an unparalleled pace, helping us travel, work, shop and play in a more efficient, secure, and enjoyable manner. To keep the products and services that form our connected world runnin ...