CEM Telecoms: Top 4 facts about customer experience and AI
Customer loyalty has become more competitive and many customers switch operators after one bad experience. Retaining them is crucial in this saturated market. Ahead of the CEM Telecoms European summit (25th - 27th September 2018), discover in this exclusive interview with four experts of the telecoms industry, how AI and CEM are intrinsically linked in today's 'age of the customer'.
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