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Customer Experience Management Magazine

Customer Experience Management Magazine

Focusing on the ten commandments of digital success with lessons from the Financial industry, analysing how eir Ireland rebranded itself through digital innovation and assessing what digital leaders are investing in over the next 18-24 months, Telecoms IQ has every aspect of digital covered. 

If you want to find out if the telecoms industry is really ready for the digital age and how to take the next steps along your CEM journey then read on… we present to you: Telecoms IQ’s Customer Experience Management Magazine.

Customer Experience Management: Case Studies from across the Globe

Customer Experience Management: Case Studies from across the Globe

This CEM in Telecoms Global Review focuses on region specific case studies that look at the ways the industry can build a customer-centric company culture, action VOC, enhance their digital transformation and break down silos in order to secure long term retention and increase customer lifetime value. With insight from Vodafone Germany, ETB, Tigo Ghana, TeliaSonera, AT&T, Ncell and many more, this is your guide to becoming a CEM Guru and leading your colleagues along the path to customer centricity.

CEM Telecoms: Top 4 facts about customer experience and AI

CEM Telecoms: Top 4 facts about customer experience and AI

Customer loyalty has become more competitive and many customers switch operators after one bad experience. Retaining them is crucial in this saturated market. Ahead of the CEM Telecoms European summit (25th - 27th September 2018), discover in this exclusive interview with four experts of the telecoms industry, how AI and CEM are intrinsically linked in today's 'age of the customer'.