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6 Challenges Customer Experience Management Professionals are facing now!

6 Challenges Customer Experience Management Professionals are facing now!

What are the challenges Customer Experience Management professionals are facing now? Can you provide solutions to these issues? Click hear to find out what the attendees from the Jan 2016 CEM Telecoms European Summit have to say about the problems they're facing in the industry!

CEM in Telecoms Case Studies from Across the Globe

CEM in Telecoms Case Studies from Across the Globe

This CEM in Telecoms Global Review focuses on region specific case studies that look at the ways the industry can build a customer-centric company culture, action VOC, enhance their digital transformation and break down silos in order to secure long term retention and increase customer lifetime value. With insight from Vodafone Germany, ETB, Tigo Ghana, TeliaSonera, AT&T, Ncell and many more, this is your guide to becoming a CEM Guru and leading your colleagues along the path to customer centricity.

The Ultimate Guide to Customer Experience Excellence - Top Tips from Telecoms Industry Experts

The Ultimate Guide to Customer Experience Excellence - Top Tips from Telecoms Industry Experts

Focusing on bringing you insights from leaders within Customer Experience Management in Telecoms, this is the Ultimate Guide to Customer Experience Excellence. 

From omni-channels to social media to what an excellent NPS really means, we spoke to 5 CEM leaders to get insider tips on what really works. 

Insights from: Telefonica's Sergio Rendon, Bassermacherin's Pia Romer, Sunrise's Max Nunziata, Deutsche Telekom's Gero Neimeyer and Eircom's Chris Keogh.  

Customer Experience Management Magazine

Customer Experience Management Magazine

Focusing on the ten commandments of digital success with lessons from the Financial industry, analysing how eir Ireland rebranded itself through digital innovation and assessing what digital leaders are investing in over the next 18-24 months, Telecoms IQ has every aspect of digital covered. 

If you want to find out if the telecoms industry is really ready for the digital age and how to take the next steps along your CEM journey then read on… we present to you: Telecoms IQ’s Customer Experience Management Magazine.

Customer Experience Management: Case Studies from across the Globe

Customer Experience Management: Case Studies from across the Globe

This CEM in Telecoms Global Review focuses on region specific case studies that look at the ways the industry can build a customer-centric company culture, action VOC, enhance their digital transformation and break down silos in order to secure long term retention and increase customer lifetime value. With insight from Vodafone Germany, ETB, Tigo Ghana, TeliaSonera, AT&T, Ncell and many more, this is your guide to becoming a CEM Guru and leading your colleagues along the path to customer centricity.

CEM Telecoms: Top 4 facts about customer experience and AI

CEM Telecoms: Top 4 facts about customer experience and AI

Customer loyalty has become more competitive and many customers switch operators after one bad experience. Retaining them is crucial in this saturated market. Ahead of the CEM Telecoms European summit (26th - 28th September 2017), discover in this exclusive interview with four experts of the telecoms industry, how AI and CEM are intrinsically linked in today's 'age of the customer'. 

Augmented Reality: Redefining Remote Technical Support

Augmented Reality: Redefining Remote Technical Support

Human experiences are at the epicenter of the connected world. Technologies are evolving and changing our lives at an unparalleled pace, helping us travel, work, shop and play in a more efficient, secure, and enjoyable manner. To keep the products and services that form our connected world running smoothly, a new business category is emerging: the Support of Things (SoT). SoT uses cutting-edge technologies to simplify, improve, and scale customer assistance processes. The use of augmented reality in technical support is a prime example of SoT innovation.

 

The Ultimate Customer Journey in Telecoms

The Ultimate Customer Journey in Telecoms

The importance of great customer experience is unquestioned in the telecoms industry. In light of this, we have put together this printable poster outlining the critical touch-points pre and post purchase so that you can refine and polish your customer experience throughout the customer journey.