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CEM in Telecoms Europe | Download the Agenda

CEM in Telecoms Europe | Download the Agenda

30th September-2nd October, Barcelona, Spain


We are still in the process of putting together an awesome programme for you and your fellow peers.

For now please take a look at the preliminary programme >> 


With speakers already confirmed from: Lebara, T-Mobile, GO PLC and many more.. download the agenda to find out more >> 

We will be happy to send you a copy of the full 2019 programme, when it is available, simply contact enquire@iqpc.co.uk or call +44 (0)207 036 1300 for more information. 
CEM in Telecoms - Investment Report

CEM in Telecoms - Investment Report

In this report we look at the current investment priorities of a group of telecoms CX influencers as well as the 12 months ahead. Use the findings for insight on where the industry is heading so you can benchmark the results against your own progress and plan your CX strategies accordingly.

Emerging Telecoms Technologies: What does CX look like in 2020?

Emerging Telecoms Technologies: What does CX look like in 2020?

New technologies, tools, platforms and channels to engage and share with customers are quickly becoming the backbone of a seamless end-to-end customer experience, with this is mind, we wanted to build a greater understanding of what the key attributes of the technology toolkit of 2020 will be in regard to customer experience. With insights from Julien Rio, Head of Marketing, Dimelo, we have looked into how new technologies are shaping the design of a truly conversational experience that will transform customer experience by 2020.

How the technological evolution is reshaping CEM job functions

How the technological evolution is reshaping CEM job functions

The implementation of new customer experience technologies will require the adaptation of existing business functions as automated systems may replace lower-level positions, and give life to new roles in the areas of analytics and data science. 

Ahead of their participation in Customer Experience Management in Telecoms Europe Conference, we spoke to Erik Meijer, Strategy GPM/Group Innovation, eCompany, Deutsche Telekom AG and Frank Buettner, Head of Human Centred Design, VP, Swisscom about how the technological evolution is paving the way for new job roles and reshaping customer experience functions.