26 - 28 September 2017 |
Vienna

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Exclusive Content

Vit Subert's at O2 Czech Rebublic, Elsastic Business Solutions presentation

Watch Vit Subert's, Business Division Director, 02 Czech Rebublic exclusive presentation at CEM int Telecoms Global Summit... Read More

Markus Eberhard's at Swisscom presentation - Swisscom Multi/Cross-Channel Strategy

Watch Markus Eberhard's , SVP Online & Cross Channel Development, Swisscom exclusive presentation at the CEM in Telecoms Global Summit... Read More

Jorge Mascarenhas, exclusive presentation - O2 Gurus

Watch Jorge Mascarenhas', Head of Customer Experience at O2, Telefonica exclusive presentation at CEM in Telecoms Global Summit... Read More

Customer Experience Management Magazine

Focusing on the ten commandments of digital success with lessons from the Financial industry, analysing how eir Ireland rebranded itself through digital innovation and assessing what digital leaders are investing in over the next 18-24 months, Telecoms IQ has every aspect of digital covered.  If you want to find out if the telecoms industry is... Read More

Customer Experience Management: Case Studies from across the Globe

This CEM in Telecoms Global Review focuses on region specific case studies that look at the ways the industry can build a customer-centric company culture, action VOC, enhance their digital transformation and break down silos in order to secure long term retention and increase customer lifetime value. With insight from Vodafone Germany, ETB, Tigo... Read More

B2B Customer Experience Management in Telecoms Magazine

In anticipation of the CEM in Telecoms European Summit, behold the 2nd issue of the CEM Magazine - the B2B Edition. With contributing articles from industry experts from Orange, JT Global, Elisa and Telefonica, this issue solves the CEM challenges the telecoms industry is facing now. Find out how to build value and keep clients spending, what it... Read More

CEM Professionals Reveal The Solutions That Worked In 2016!

In thisinteractive report, 4 Heads of Customer Experience provide their insight intothe challenges they faced in 2016 and the solutions which worked to provide customerexperience success!Downloadthis exclusive report to hear from CX professionals from O2, Three, Zain andTelia and gain insight into the solutions they’ve implemented to... Read More

CEM Telecoms: Top 4 facts about customer experience and AI

Customer loyalty has become more competitive and many customers switch operators after one bad experience. Retaining them is crucial in this saturated market. Ahead of the CEM Telecoms European summit (26th - 28th September 2017), discover in this exclusive interview with four experts of the telecoms industry, how AI and CEM are intrinsically... Read More

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B2C Next Step in Customer Experience

An infographic showing some of our latest interviews, presentations and insights from the European CEM in Telecoms... Read More

CEM in Telecoms Case Studies from Across the Globe

This CEM in Telecoms Global Review focuses on region specific case studies that look at the ways the industry can build a customer-centric company culture, action VOC, enhance their digital transformation and break down silos in order to secure long term retention and increase customer lifetime value. With insight from Vodafone Germany, ETB, Tigo... Read More

O2 Czech Republic - 9 Month Transformation

Vít Šubert takes us through the 9 month B2B Transformation of O2 Czech Republic in his presentation which he gave at our 2015... Read More

Retention in TDC Business

Presentation from our 2015 Summit from Hans Mølby Steffens of TDC where he discusses Retention within... Read More

2017 Sample Attendee List

Download the latest attendee list to find out who you will meet at the... Read More

Infographics

6 Challenges Customer Experience Management Professionals are facing now!

What are the challenges Customer Experience Management professionals are facing now? Can you provide solutions to these issues? Click hear to find out what the attendees from the Jan 2016 CEM Telecoms European Summit have to say about the problems they're facing in the... Read More

eBooks

The Ultimate Guide to Customer Experience Excellence - Top Tips from Telecoms Industry Experts

Focusing on bringing you insights from leaders within Customer Experience Management in Telecoms, this is the Ultimate Guide to Customer Experience Excellence.  From omni-channels to social media to what an excellent NPS really means, we spoke to 5 CEM leaders to get insider tips on what really works. Insights from: Telefonica's Sergio... Read More

Submission Form

Fast Track Registration Form

Fast track your registration by filling in the form and emailing it back to us at... Read More

Additional Content Download

Presentations

How Kyivstaris leveraging usability labs to bring the customer into the heart of product design

Take a look at this presention from last year's event. Kateryna Nebesna from Kyivstar, Ukraine discuss how Kyivstaris leveraging usability labs to bring the customer into the heart of product... Read More

Articles

IBM Telecoms Whitepaper

Few industries have commoditised themselves more than telecommunications. Communications service providers (CSPs) risk becoming mere utilities and, at the same time, face the disintermediation of the customer relationship.  Today’s consumers have a plethora of product and service choices, including those offered by over-the-top (OTT) providers,... Read More

Augmented Reality: Redefining Remote Technical Support

Human experiences are at the epicenter of the connected world. Technologies are evolving and changing our lives at an unparalleled pace, helping us travel, work, shop and play in a more efficient, secure, and enjoyable manner. To keep the products and services that form our connected world running smoothly, a new business category is emerging: the... Read More

B2C

Presentations

CEM at TeliaSonera

Download Anna Cygnaeus' presentation delivered at CEM in Telecoms Europe Summit 2015 for your insight into:Framework for winning in 2018The start of TeliaSonera transformation journeyThe value of understanding the valueand... Read More

Articles

The Power of Personalisation Customer Experience Telecoms: How to Improve the Customer Experience and Reduce Churn

Companies who fail to improve their customer experience through personalisation are at risk of higher rates of churn than those who decide to make the long-term commitment to improved customer experience via personalisation. There are many examples of innovation in personalising the customer experience coming through. This article highlights the... Read More

Podcasts

How O2 Czech Republic transformed their business division to enhance their customer experience

In this interview Vit Subert, Business Division Director at o2 Czech Republic shares how they were able to transform their business division; move their salesforce from the desk to field, what the obstacles of the transition were and what the initial impact of the strategy has been on the rest of the... Read More

PDF

CEM for Product Development

Take a sneak peek at Vodafone's Sandra Sommerkon, Product Experience Design, Vodafone Germany presentation at the Customer Experience Management in Telecoms Europe Summit 2015 for an insight into company's 'Product Development Design'... Read More

CEM in Telecoms Europe - Sep 2017

Here at the CX Network, we surveyed our Telecoms Membership to test the waters of the industry and find out what the key drivers and concerns are for this... Read More