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27 - 28 September, 2017
Prague, Czech Republic

Meet the Speakers

Meet the 2016 Speakers

Leading Case Studies, Discussions & Debates Led By


Ralf Nejedl
Ralf Nejedl
Senior Vice President B2B & ICT
Deutsche Telekom AG
David Brown
David Brown
Creative Director
Brite:Bill
Milan Ruzicka
Milan Ruzicka
VP B2B Marketing
T-mobile Nederland
Eric Vernier
Eric Vernier
Digital Centre of Expertise Director
Vimpelcom
Carmine Muscariello
Carmine Muscariello
Customer Experience Director
Bouygues Telecom
Jean-Marc Balquet
Jean-Marc Balquet
Director of Customer Analytics
Orange
Geert Kelchtermans
Geert Kelchtermans
Director E-Transformation
Proximus
Barna Kutvolgyi
Barna Kutvolgyi
MD Consumer Division
JT Global
Nanda Hauet
Nanda Hauet
Director Voice of the Customer
KPN
Sergio Rendon
Sergio Rendon
Global Head of Customer Experience MNCS
Telefonica
Vesa Jaakkola
Vesa Jaakkola
Director, Business strategy and service design
Elisa Oyj
Kateryna Nebesna
Kateryna Nebesna
Head of Customer Experience
Kyivstar
Tomas Dabašinskas
Tomas Dabašinskas
Head of Large B2B group
Omnitel
Chris Keogh
Chris Keogh
Head Of Client Service Management
Eircom
Ignas Brazdauskas
Ignas Brazdauskas
Head of Customer Operations
Tele2
Robert Lhota
Robert Lhota
Regional Head Service Management
T-Mobile Czech Republic
Aude Barth
Aude Barth
VP Voice of Customers & Voice of Orange People
Orange
Marcin Charkiewicz
Marcin Charkiewicz
Head of Customer Testing Center
Orange
Janos Hee
Janos Hee
Director Digital Business Marketing
Sunrise Communications
Neil Baucutt
Neil Baucutt
Head of Customer Experience & Mobile Services
Telefonica
Zahi Yaari
Zahi Yaari
Managing Director, Europe
ResolveSystems
Sarper Karaaslan
Sarper Karaaslan
Churn and Loyalty Department Manager
Digiturk
Davi Caacbay
Davi Caacbay
Senior Manager Operations Performance & Lifecycle Mgmt
Telekom Austria Group
Ian Lindsay
Ian Lindsay
SVP Sales
Soft-ex