25 - 27 September, 2018 |
NH Prague City Hotel, Prague, Czech Republic

Annelies Van De Slijke

Engagement Manager
Telenet Group

2:45 PM Case Study: How to bring get your entire organization on board to with customer experience?

  • How do you set up a structure which enables the entire organisation to think about the holistic customer journey
  • After awareness creation within the organization, how do you get the customer to actually feel it?
  • How do you create an effective customer service roadmap to ensure that customer satisfaction is maintained throughout the interaction?

Check out the incredible speaker line-up to see who will be joining Annelies.

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