25 - 27 September, 2018 |
NH Prague City Hotel, Prague, Czech Republic

Antonio Ivankovic

Chief Customer Experience Officer
GO plc

9:45 AM Interview session: Who is your leadership A-Team?

  • New leadership skill sets - What is required from a head of customer experience management in light of digitalisation?
  • The convergence of job functions: Are the roles of CTO, CMO and CXO merging?
  • Multi-disciplinary teams: How do you ensure effective collaboration between your product, engineering, marketing, operations, data and finance exec team?

11:15 AM Headline panel session: Don’t fear the robots! Leading your team through an era of automation

  • The machine will not replace the human –Educate your workforce to understand the benefits of automated customer care instead of approaching it as threat
  • A new wave of training – Identify the future skills gap early and train now to maintain a highly productive, motivated and empowered team
  • Innovating from the bottom up – Encourage collaboration in the workplace to generate ideas from those who are carrying out customer service daily

Check out the incredible speaker line-up to see who will be joining Antonio.

Download The Latest Agenda