25 - 27 September, 2018 |
NH Prague City Hotel, Prague, Czech Republic

Branimir Spajic


Director, CX Department
Hrvatski Telekom


2:00 PM The mobile app with minimal intervention

  • What are the key features of an app which enables the customer to self-serve?
  • How do you continuously update your app to keep up with your customer without breaking the bank?
  • Can overreliance on the customers’ interaction with the app threaten potential upsell and future sales which an operator or instore representative could execute?


Check out the incredible speaker line-up to see who will be joining Branamir .

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