01 - 02 October, 2019 |
Hotel Novotel Barcelona City, Barcelona, Spain

Branimir Spajic


Director, CX Department
Hrvatski Telekom

Main Conference Day Two

Thursday, September 27th, 2018


2:15 PM The mobile app with minimal intervention

  • What are the key features of an app which enables the customer to self-serve?
  • How do you continuously update your app to keep up with your customer without breaking the bank?
  • Can overreliance on the customers’ interaction with the app threaten potential upsell and future sales which an operator or instore representative could execute?

Check out the incredible speaker line-up to see who will be joining Branamir .

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