25 - 27 September, 2018 |
NH Prague City Hotel, Prague, Czech Republic

Erik Meijer

Strategy GPM/Group Innovation - eCompany
Deutsche Telekom AG

12:00 PM Headline panel session: Innovation - under-hyped or over-hyped?

  • Cost effective innovations: Take a whirlwind tour of current and future innovations available to you and assess the cost effectiveness of each to your business model
  • Substance over style: Assess the current use cases of new innovations including blockchain and the real impact it will have on your process management and customer experience
  • Changing your business model – Does ROI of these innovations outweigh the changes which you will have to make to your internal structure and process worth?

5:15 PM What is added value to an enterprise? Achieving B2B brand loyalty

  • What are the nuances between B2B and B2C interaction? Is it two different strategies altogether?
  • With cost always being at the forefront of the B2B customer, what are the off the shelf innovations which can improve their customer experience ?
  • Is there a way in which increased CEM costs can avoid being passed onto the customer?

Check out the incredible speaker line-up to see who will be joining Erik.

Download The Latest Agenda