Head of Omnichannel and Digital First
- How will IOT change the way in which customers interact with us?
- What is innovation for customer experience? Discuss how a combination of old and new can be just as effective
- How can you adjust your channels and ways of working to capture future opportunities?
- Cost effective innovations: Take a whirlwind tour of current and future innovations available to you and assess the cost effectiveness of each to your business model
- Substance over style: Assess the current use cases of new innovations including blockchain and the real impact it will have on your process management and customer experience
- Changing your business model – Does ROI of these innovations outweigh the changes which you will have to make to your internal structure and process worth?