01 - 02 October, 2019 |
Hotel Novotel Barcelona City, Barcelona, Spain

Graham Johnston

Head of Omnichannel and Digital First

Main Conference Day One

Wednesday, September 26th, 2018

10:00 AM Are you ready for the 4th industrial revolution?

  • How will IOT change the way in which customers interact with us?
  • What is innovation for customer experience? Discuss how a combination of old and new can be just as effective
  • How can you adjust your channels and ways of working to capture future opportunities?

12:00 PM Headline panel session: Innovation - under-hyped or over-hyped?

  • Cost effective innovations: Take a whirlwind tour of current and future innovations available to you and assess the cost effectiveness of each to your business model
  • Substance over style: Assess the current use cases of new innovations including blockchain and the real impact it will have on your process management and customer experience
  • Changing your business model – Does ROI of these innovations outweigh the changes which you will have to make to your internal structure and process worth?

Check out the incredible speaker line-up to see who will be joining Graham.

Download The Latest Agenda