30 September - 02 October, 2019 |
Barcelona, Spain

Julien Rio

Head of Marketing

3:15 PM Why omni-digital is a key differentiator for outstanding customer experience?

  • Customer expectations and behaviors change rapidly in an always-more-digital environment – what are they and how to keep up?
  • How an omni-digital approach can enable outstanding customer experience?
  • What are the major obstacles of an omni-digital customer care strategy and how to overcome them?

Check out the incredible speaker line-up to see who will be joining Julien.

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