Principal Analyst, Research
Pre-Conference Mind Mapping Workshop
Tuesday, September 25th, 2018
Mind map your future customer’s journey alongside your peers!
Explore and discuss the end to end process development from sales lead to installation, from the 3-month stage to the upgrade as well as the customer complaints management throughout.
When is the last time you had time away from the desk to map out your future strategy? Take your findings back to your team to start planning your future customer service now.
Main Conference Day One
Wednesday, September 26th, 2018