25 - 27 September, 2018 |
Crowne Plaza, Bratislava, Slovakia
Speaker Information:

Melissa Harris


CEO and Founder
Telecom Training Corporation


4:00 PM Interactive Discussion Groups

Roundtable 1: Keeping up with behavioural analytics
Roundtable 2: Collaborating with your ecosystem to track customer patterns
Roundtable 3: Increasing your net promoter score
Roundtable 4: Measuring call centre experience
Roundtable 5: Latest innovations in online analytics

2:30 PM Panel discussion – When does personalisation become commercially impractical?

  • Debate the benefits of addressable advertising and its direct impact on revenue
  • Discuss the technologies and analytical tools required to personalise effectively
  • When does hyper-personalisation become intrusive as well as non-cost effective?

4:30 PM Closing Remarks and Group discussion: When does big data become a burden rather than a benefit?

  • Ensure that your network can support an influx of data?
  • Will edge networking becoming more prevalent as the impact of IOT increases?
  • How can you avoid an overburden on IT departments by readjusting skill sets and responsibilities internally?


Check out the incredible speaker line-up to see who will be joining Melissa.

Download The Latest Agenda