CEO and Founder
Telecom Training Corporation
4:45 PM Interactive Discussion Groups
New for 2018, this series of interactive roundtable discussions will be designed by you, for you. Whilst we appreciate that presentations are a great source of information, we understand the value of discussion-based problem solving. With this in mind, you will select a key topic where you will join your peers to discuss challenges, develop a strategy and share your feedback with the audience.
Each person will have the opportunity to select and discuss two of the below topics for 30 minutes each, before people will be invited to share their thoughts collectively in the wrap-up summary session. Please note all attendees will be asked to provide their preferences prior to the conference to help manage numbers onsite and to avoid disappointment on the day!
Roundtable 1: Keeping up with behavioural analytics
Roundtable 2: Collaborating with your ecosystem to track customer patterns
Roundtable 3: Increasing your net promoter score (NPS)
Roundtable 4: Measuring call centre experience
Roundtable 5: Latest innovations in online analytics
5:30 PM Chair's closing thoughts
4:00 PM Closing Remarks and Group discussion: When does big data become a burden rather than a benefit?
- Ensure that your network can support an influx of data?
- Will edge networking becoming more prevalent as the impact of IOT increases?
- How can you avoid an overburden on IT departments by readjusting skill sets and responsibilities internally?