CEO and Founder
Telecom Training Corporation
4:00 PM Interactive Discussion Groups
Roundtable 1: Keeping up with behavioural analytics
Roundtable 2: Collaborating with your ecosystem to track customer patterns
Roundtable 3: Increasing your net promoter score
Roundtable 4: Measuring call centre experience
Roundtable 5: Latest innovations in online analytics
5:00 PM Chair's closing thoughts
- Debate the benefits of addressable advertising and its direct impact on revenue
- Discuss the technologies and analytical tools required to personalise effectively
- When does hyper-personalisation become intrusive as well as non-cost effective?
4:30 PM Closing Remarks and Group discussion: When does big data become a burden rather than a benefit?
- Ensure that your network can support an influx of data?
- Will edge networking becoming more prevalent as the impact of IOT increases?
- How can you avoid an overburden on IT departments by readjusting skill sets and responsibilities internally?