25 - 27 September, 2018 |
NH Prague City Hotel, Prague, Czech Republic

Mike Ashton

Managing Director

9:00 AM Culture change headliner: CX Transformation – How do you actually deliver to your customer in a time of complex change?

Mike will discuss how to assess the readiness and capability of an organisation to lead and deliver complex change successfully over time. Having identified critical break points that cause the process to fail, Mike will share some clear solution steps, underpinning the ability of any organisation to deliver any behavioural change related to any CX initiative.

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda