25 - 27 September, 2018 |
NH Prague City Hotel, Prague, Czech Republic

Sladan Milicevic


Customer Experience Management Expert
Hrvatski Telekom


2:00 PM Direct human interaction – keeping the best for last

  • What are the benefits to your business for keeping your call centre operators as a last resort for handling customers?
  • How can you use the latest CRM technology to optimise the use of the agent’s time?
  • What is the best chat box customer service? How has chatbox changed the skill set of the operator?


Check out the incredible speaker line-up to see who will be joining Sladan.

Download The Latest Agenda