01 - 02 October, 2019 |
Hotel Novotel Barcelona City, Barcelona, Spain

Yael Shatzky

Head Product and Solutions Marketing
Amdocs Optima

Main Conference Day One

Wednesday, September 26th, 2018

9:30 AM The Digital Customer Experience: The Role of Identity-Centric Platforms

What is the digital experience we so often hear about? Is that experience widely spread already? Are telecom customers enjoying the digital experience they crave? Join us to hear about how early adopters are embracing digital transformation strategies with a platform-based business model approach to succeed in the internet economy. Hear how operators are leveraging digital identity as a strategic service to transform the user experience to a seamless, digital world of entertainment, communications, and connected life services.

12:00 PM Headline panel session: Innovation - under-hyped or over-hyped?

  • Cost effective innovations: Take a whirlwind tour of current and future innovations available to you and assess the cost effectiveness of each to your business model
  • Substance over style: Assess the current use cases of new innovations including blockchain and the real impact it will have on your process management and customer experience
  • Changing your business model – Does ROI of these innovations outweigh the changes which you will have to make to your internal structure and process worth?

Check out the incredible speaker line-up to see who will be joining Yael.

Download The Latest Agenda